Find answers, learn how to use VehiQ, and get support when you need it.
Everything you need to set up VehiQ for your testing center. From initial configuration to inviting your team, these guides will have you up and running quickly. Most centers complete setup within 1-2 days.
Master the digital queue system that eliminates waiting room chaos. Learn how to register vehicles, print tokens, set up the TV display for your waiting area, and manage multiple testing lanes efficiently.
Replace paper checklists with powerful digital inspections. Create custom templates for different test types (Standard, CCM, Comprehensive), capture defect photos, and let the system auto-calculate results based on your criteria.
Streamline your payment operations with integrated invoicing and multiple payment methods. Accept cash, card, or bank transfers, print professional receipts, and reconcile daily takings with automated reports.
Handle corporate fleet clients with dedicated accounts, bulk vehicle imports via CSV, and automated monthly invoicing. Set credit limits, payment terms, and generate comprehensive fleet performance reports for your B2B customers.
Keep customers informed automatically via WhatsApp and SMS. Configure notification triggers for queue updates, test results, and payment confirmations. Customize message templates in both Arabic and English.
Most testing centers are fully operational within 1-2 weeks. This includes initial setup, data migration (if needed), staff training, and testing. Our team handles the technical setup while you focus on your operations.
Yes! We support importing existing customer databases, vehicle history, and fleet client information from Excel/CSV files or directly from your previous system. Our team will assist with the migration process.
VehiQ is cloud-based and works on any modern device with a web browser. For optimal experience, we recommend: computers or tablets for staff, 80mm thermal printers for tickets/receipts, and a TV for the queue display. We can provide hardware recommendations based on your setup.
We use the official WhatsApp Business API to send notifications. Customers receive automatic messages when their queue number is called, when their test is complete, and when payment is processed. You can customize the message templates in Arabic and English.
Absolutely. We use bank-grade encryption (SSL/TLS) for all data transmission, and your data is stored on secure servers with daily backups. Each testing center has its own isolated database. We comply with all local data protection regulations.
Yes! You can create custom inspection templates for different test types (Standard, Comprehensive, CCM, etc.). Each template can have multiple sections with customizable items, pass/fail criteria, and the ability to add notes and photos.
We offer 24/7 technical support via phone, WhatsApp, and email. Professional and Enterprise plans include priority support with faster response times. We also provide on-site support for critical issues and regular check-ins with your dedicated account manager.
Yes! VehiQ supports multiple branches under a single account. Each branch has its own queue, staff, and settings, while reports can be viewed individually or consolidated. The number of branches included depends on your subscription plan.
Our support team is here for you 24/7