1. Introduction
VehiQ ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our vehicle testing management platform.
Summary: We collect only the data necessary to provide our services, we never sell your data, and we implement industry-standard security measures to protect your information.
2.1 Information You Provide
We collect information that you voluntarily provide when using our platform:
- Account Information: Name, email address, phone number, company name, and job title
- Business Information: Testing center details, branch locations, staff information
- Vehicle Data: Plate numbers, chassis numbers, vehicle make/model, testing records
- Customer Data: Customer names, Emirates IDs, contact information
- Payment Information: Billing details, transaction records (payment card data is processed by our secure payment provider)
2.2 Information Collected Automatically
When you use our platform, we automatically collect:
- Device information (browser type, operating system)
- IP address and geographic location
- Usage data (features accessed, time spent, actions taken)
- Log data (access times, error logs)
3. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our vehicle testing management services
- Process transactions and send related notifications
- Send SMS/WhatsApp notifications about queue status and test results
- Generate reports and analytics for your testing center
- Provide customer support and respond to inquiries
- Ensure compliance with UAE regulations and RTA requirements
- Detect and prevent fraud or security issues
- Send important updates about our services
4. Data Sharing & Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With trusted third parties who assist in operating our platform (SMS providers, payment processors, cloud hosting)
- Legal Requirements: When required by law or to comply with UAE regulations
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Your Consent: When you have given explicit consent
4.1 Third-Party Services
Our platform integrates with:
- Twilio: For SMS notifications
- WhatsApp Business API: For messaging
- Tap Payments: For payment processing
- Cloud Infrastructure: For secure data storage
5. Data Security
We implement comprehensive security measures to protect your data:
- End-to-end encryption for data transmission (TLS 1.3)
- Encrypted data storage at rest (AES-256)
- Regular security audits and penetration testing
- Multi-factor authentication options
- Role-based access controls
- Automated backup systems
- 24/7 security monitoring
Data Isolation: Each testing center's data is stored in a separate, isolated database. Your data is never mixed with other clients' data.
6. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with UAE legal and regulatory requirements
- Resolve disputes and enforce agreements
Testing records are retained for a minimum of 5 years as required by UAE regulations. Upon account termination, we can provide a complete data export before deletion.
7. Your Rights
Under applicable data protection laws, you have the right to:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data (subject to legal requirements)
- Export: Request your data in a portable format
- Restriction: Request restriction of processing
- Objection: Object to certain processing activities
To exercise these rights, contact us at privacy@vehiq.ae
8. Cookies & Tracking
We use cookies and similar technologies to:
- Maintain your session and preferences
- Analyze platform usage and performance
- Improve user experience
You can control cookie settings through your browser. However, disabling certain cookies may affect platform functionality.
If you have questions about this Privacy Policy or our data practices:
- Email: privacy@vehiq.ae
- Phone: +971 4 XXX XXXX
- Address: Dubai Internet City, Dubai, UAE
We will respond to all requests within 30 days.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform. Your continued use of VehiQ after changes constitutes acceptance of the updated policy.